The Tourism & Handicap label

The Tourism & Handicap label (Label tourisme et handicap) is a French State brand for tourism establishments.

It aims to reward tourism stakeholders for their efforts in accessibility and enable them to communicate effectively with customers with disabilities.

It takes into account:

• easier access to buildings
• access to the institution’s services
• the personalised welcome reserved for tourists in terms of attention and kindness

A certified institution, thus meeting these criteria, is subject to regular monitoring by trained and specialised evaluators.

Visual pictograms make it possible to distinguish the handicaps concerned:

• auditory
• mental
• motor
• visual

This brand is advantageous for cultural institutions which obtain recognition for offering an accessible establishment, and can be recognised easily by the public concerned. Receiving the label is a voluntary decision, taken by the establishment out of a will to be accessible. It is a competitive advantage to get this label, as it is the only state mark awarded to tourism professionals who are committed to a quality approach focused on accessibility to leisure and holidays for all.

https://www.tourisme-handicap.gouv.fr/fr

The label guarantees easy access to the establishment’s buildings and services, as well as a personalised welcome offering care and attention.

The label covers accommodation, restaurants, visitor attractions, leisure and cultural activities, and tourist information centres. 4,000 establishments have already been awarded the Tourisme & Handicap label.

French only

Tourist establishments (cultural institutions, tourism office, hotel, etc.)

Free access for the documentation.

To acquire the label:

• 120 € for Etablissements Recevant du Public / public receiving establishment (public institutions)
• 90 € for non-public institution

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Documentation is available online via their website.

Inscription is online on an app via their website (app AMNT)

1. Application for the label
2. Support by the local relay Tourism and Handicap
3. Assessment visit by a pair of evaluators composed of a representative of the tourism sector and a representative of disability associations
4. Study of the candidacy in committee
5. Labelling (for 5 years)

Renewal every 5 years

Several guides and tools for professionals:

• communication kit
• technical glossary for accessibility
• documentation and projects around accessibility

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