2.4.28 Interactive exercise: Customising a visitor itinerary. Participants design a personalised itinerary for various audience profiles

Family Visits

You are required to design an itinerary for FAMILY VISITS. What information do you think is important for a family group to know before the visit. On a scale of 1 to 5 where 1 is the minimum and 5 the maximum, please assess the materiality of the issue for the considered target group.

1. Where is the main entrance *

2. Are there stairs at the main entrance *

3. If yes, is there a ramp at the main entrance *

4. Is there usually a waiting time at the entrance *

5. If yes, do families with children less than 6 have priority *

6. Where is the ticket office *

7. Can they buy tickets online *

8. Is there a discount for family groups *

9. Do children under 6 have to pay a ticket *

10. Where are the lockers *

11. Where are the toilets *

12. Are there benches or chairs to rest along the visit *

13. How long is the visit going to last *

14. Do they need to book a timeslot for the visit *

15. Is there the possibility to book a guided visit *

16. Where is the museum shop *

17. Are there sensory-stressful areas *

18. Are there elevators/ escalators inside the building *

19. What is the theme/ topic of the exhibition/ event *

20. Is there a family-oriented trail within the exhibition/ museum *

21. Is there a mother and child restroom *

Group of national tourists

You are required to design an itinerary for A GROUP OF NATIONAL TOURISTS. What information do you think is important for a group of national tourists to know before the visit? On a scale of 1 to 5 where 1 is the minimum and 5 the maximum, please assess the materiality of the issue for the considered target group.

1. Where is the main entrance *

2. Are there stairs at the main entrance *

3. If yes, is there a ramp at the main entrance *

4. Is there usually a waiting time at the entrance *

5. Where is the ticket office *

6. Can they buy tickets online *

7. Is there a discount for tourists groups *

8. Where are the lockers *

9. Where are the toilets *

10. Are there benches or chairs to rest along the visit *

11. How long is the visit going to last *

12. Do they need to book a timeslot for the visit *

13. Is there the possibility to book a guided visit *

14. Are there audio or multimedia guides *

15. Where is the museum shop *

16. Are there elevators/ escalators inside the building *

17. What is the theme/ topic of the exhibition/ event *

18. Is there information in sign language *

Foreign tourists

You are required to design an itinerary for FOREIGN TOURISTS. What information do you think is important for a group of foreign tourists to know before the visit? On a scale of 1 to 5 where 1 is the minimum and 5 the maximum, please assess the materiality of the issue for the considered target group.

1. Where is the main entrance *

2. Are there stairs at the main entrance *

3. If yes, is there a ramp at the main entrance *

4. Is there usually a waiting time at the entrance *

5. Where is the ticket office *

6. Can they buy tickets online *

7. Where are the lockers *

8. Where are the toilets *

9. Are there benches or chairs to rest along the visit *

10. How long is the visit going to last *

11. Do they need to book a timeslot for the visit *

12. Is there the possibility to book a guided visit in English or in other internationally accessible languages? *

13. Are there audio or multimedia guides in English or in other internationally accessible languages? *

14. Where is the museum shop *

15. Are there elevators/ escalators *

16. What is the theme/ topic of the exhibition/ event *

17. Are there sensory-stressful areas *

18. Is there information in sign language *

Senior tourists

You are required to design an itinerary for SENIOR TOURIST. What information do you think is important for a group of senior tourists to know before the visit? On a scale of 1 to 5 where 1 is the minimum and 5 the maximum, please assess the materiality of the issue for the considered target group.

1. Where is the main entrance *

2. Are there stairs at the main entrance *

3. If yes, is there a ramp at the main entrance *

4. Is there usually a waiting time at the entrance *

5. Where is the ticket office *

6. Can they buy tickets online *

7. Is there a discount for senior visitors *

8. Where are the lockers *

9. Where are the toilets *

10. Are there benches or chairs to rest along the visit *

11. How long is the visit going to last *

12. Do they need to book a timeslot for the visit *

13. Is there the possibility to book a guided visit *

14. Are there audio or multimedia guides *

15. Where is the museum shop *

16. Are there sensory stressful areas *

17. Are there elevators/ escalators inside the building *

18. What is the theme/ topic of the exhibition/event *

19. Is there information in simple language *

20. Is there information in sign language *

Socially-assisted seniors (Low income)

You are required to design an itinerary for a group of SOCIALLY-ASSISTED SENIORS (LOW INCOME). What information do you think is important for a group of low-income seniors to know before the visit? On a scale of 1 to 5 where 1 is the minimum and 5 the maximum, please assess the materiality of the issue for the considered target group.

1. Where is the main entrance *

2. Are there stairs at the main entrance *

3. If yes, is there a ramp at the main entrance *

4. Is there usually a waiting time at the entrance *

5. Where is the ticket office *

6. Can they buy tickets online *

7. Does the museum work with social mediators *

8. Where are the lockers *

9. Where are the toilets *

10. Are there benches or chairs to rest along the visit *

11. How long is the visit going to last *

12. Do they need to book a timeslot for the visit *

13. Is there the possibility to book a guided visit *

14. Are there audio or multimedia guides *

15. Where is the museum shop *

16. Are there sensory-stressful areas *

17. Are there elevators/ escalators inside the building *

18. What is the theme/ topic of the exhibition/event *

19. Are there aspects in the exhibition/event that might emotionally affect them *

20. Is there information in simple language *

21. Is there information in sign language *

Children at risk

You are required to design an itinerary for a group of CHILDREN AT RISK (LOW-INCOME FAMILIES, MONO-PARENTAL FAMILIES, DISSEMBLED FAMILIES). What information do you think is important for a group of children at risk to know before the visit? On a scale of 1 to 5 where 1 is the minimum and 5 the maximum, please assess the materiality of the issue for the considered target group.

1. Where is the main entrance *

2. Are there stairs at the main entrance *

3. If yes, is there a ramp at the main entrance *

4. Is there usually a waiting time at the entrance *

5. Where is the ticket office *

6. Can they buy tickets online *

7. Does the museum work with social mediators *

8. Where are the lockers *

9. Where are the toilets *

10. Are there benches or chairs to rest along the visit *

11. How long is the visit going to last *

12. Do they need to book a timeslot for the visit *

13. Is there the possibility to book a guided visit *

14. Are there audio or multimedia guides *

15. Where is the museum shop *

16. Are there sensory-stressful areas *

17. Are there elevators/ escalators inside the building *

18. What is the theme/ topic of the exhibition/event *

19. Are there aspects in the exhibition/event that might emotionally affect them *

20. Is there information in simple language *

21. Is there information in sign language *

22. Is there trained staff to help with the visit *

Autistic spectrum disorder visitors

You are required to design an itinerary for AUTISTIC SPECTRUM DISORDER VISITORS. What information do you think is important for a group of ASD visitors to know before the visit? On a scale of 1 to 5 where 1 is the minimum and 5 the maximum, please assess the materiality of the issue for the considered target group.

1. Where is the main entrance *

2. Are there stairs at the main entrance *

3. If yes, is there a ramp at the main entrance *

4. Is there usually a waiting time at the entrance *

5. Where is the ticket office *

6. Can they buy tickets online *

7. Does the museum work with ASD specialized mediators *

8. Is there a paper/ digital guide using symbol-based augmentative communication for ASD visitors *

9. Where are the lockers *

10. Where are the toilets *

11. Are there benches or chairs to rest along the visit *

12. How long is the visit going to last *

13. Do they need to book a timeslot for the visit *

14. Is there the possibility to book a guided visit *

15. Is there the possibility to book the visit during quiet hours *

16. Are there audio or multimedia guides *

17. Where is the museum shop *

18. Are there sensory-stressful areas *

19. Are there elevators/ escalators inside the building *

20. What is the theme/ topic of the exhibition/event *

21. Are there aspects in the exhibition/event that might emotionally affect them *

22. Is there information in simple language *

23. Is there information in sign language *

24. Is there trained staff to help with the visit? *

Visitors with mobility impairment

You are required to design an itinerary for VISITORS WITH MOBILITY IMPAIRMENT. What information do you think is important for a group of visitors with mobility impairment to know before the visit? On a scale of 1 to 5 where 1 is the minimum and 5 the maximum, please assess the materiality of the issue for the considered target group.

1. Where is the main entrance *

2. Are there stairs at the main entrance *

3. If yes, is there a ramp at the main entrance *

4. Is there usually a waiting time at the entrance *

5. Where is the ticket office *

6. Can they buy tickets online *

7. Where are the lockers *

8. Where are the toilets for persons with mobility impairments *

9. Are there benches or chairs to rest along the visit *

10. How long is the visit going to last *

11. Do they need to book a timeslot for the visit *

12. Is there the possibility to book a guided visit *

13. Are there audio or multimedia guides *

14. Where is the museum shop *

15. Is the museum accessible for persons with mobility impairments *

16. Are there sensory-stressful areas *

17. Are there elevators/ escalators inside the building *

18. What is the theme/ topic of the exhibition/event *

19. Is there information in simple language *

20. Is there information in sign language *

Visitors with hearing impairment

You are required to design an itinerary for VISITORS WITH HEARING IMPAIRMENT. What information do you think is important for a group of visitors with hearing impairment to know before the visit? On a scale of 1 to 5 where 1 is the minimum and 5 the maximum, please assess the materiality of the issue for the considered target group.

1. Where is the main entrance *

2. Are there stairs at the main entrance *

3. If yes, is there a ramp at the main entrance *

4. Is there usually a waiting time at the entrance *

5. Where is the ticket office *

6. Can they buy tickets online *

7. Where are the lockers *

8. Where are the toilets *

9. Are there benches or chairs to rest along the visit *

10. How long is the visit going to last *

11. Do they need to book a timeslot for the visit *

12. Is there the possibility to book a guided visit in sign language *

13. Are there multimedia guides with information in sign language *

14. Where is the museum shop *

15. Is the museum shop accessible for persons with hearing impairments *

16. Are there sensory-stressful areas *

17. Are there elevators/ escalators inside the building *

18. What is the theme/ topic of the exhibition/event *

19. Is there information in simple language *

20. Is there information in sign language *

21. Is there trained staff to help with the visit? *

Visitors with visual impairment

You are required to design an itinerary for VISITORS WITH VISUAL IMPAIRMENT. What information do you think is important for a group of visitors with hearing impairment to know before the visit? On a scale of 1 to 5 where 1 is the minimum and 5 the maximum, please assess the materiality of the issue for the considered target group.

1. Where is the main entrance *

2. Are there stairs at the main entrance *

3. If yes, is there a ramp at the main entrance *

4. Is there usually a waiting time at the entrance *

5. Where is the ticket office *

6. Can they buy tickets online *

7. Where are the lockers *

8. Where are the toilets *

9. Are there benches or chairs to rest along the visit *

10. How long is the visit going to last *

11. Do they need to book a timeslot for the visit *

12. Are there tactile paths/ carpets within the museum/ exhibition *

13. Are there audio guides *

14. Where is the museum shop *

15. Is the museum shop accessible for persons with visual impairments *

16. Are there sensory-stressful areas *

17. Are there elevators/ escalators inside the building *

18. What is the theme/ topic of the exhibition/event *

19. Is there information about the museum/ exhibition in Braille *

20. Is there a tactile map of the museum/ exhibition *

21. Is there a tactile guide/ booklet of the museum/ exhibition *

22. Are there 3D reproductions or objects that can be touched *

Interactive exercise: Customising a visitor itinerary. Participants design a personalised itinerary for various audience profiles

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